TROUBLESHOOTING
Pages load slowly or reports take a long time
Slow performance is usually down to the network, too broad a data scope, or a heavy report. This article helps you narrow down the cause before reporting it to support.
Check your side
- Try a different network or device to rule out your local network.
- Clear your browser cache or try an incognito window.
- Check the Trust Center for any system-incident notices.
Narrow the data scope
A report over a very long period or all your data will be heavy. Narrowing the period, branch or filters usually returns results much faster.
Report to support the right way
If it's still slow, send support: the specific page/report, the time, the account and a screenshot. The clearer the detail, the faster it gets resolved.
TIP
For reports you often run over large data, use automated scheduled delivery instead of opening them directly — the results are prepared in advance, no waiting.
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