Troubleshooting
Sign-in, performance, common errors.
Articles in this category (2)
Can't sign in — how to fix itUpdated: Jun 3, 2026
Most sign-in problems come down to the password, MFA or account permissions. This article lists the steps to check yourself before you need support.
Pages load slowly or reports take a long timeUpdated: Jun 2, 2026
Slow performance is usually down to the network, too broad a data scope, or a heavy report. This article helps you narrow down the cause before reporting it to support.
Didn't find your answer?
Send a request to the support team or call the hotline. Contracted customers open priority tickets in the Apus Account Console at their chosen support tier.