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SERVICES

A platform for service businesses.

Manage projects, resources, finance and customers — across the service lifecycle.

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Transparent projects End-to-end customer care Project financial control
Built for: Project Director · Operations · Finance

Module scope, deployment model and each side's responsibilities are defined per company during the survey phase.

SERVICES
Resource utilization78%+9%
Billed on schedule95% 
Projects on time92% 

Illustrative figures from real deployments.

PAIN POINTS

You find out whether a project made money only after it closes.

PAIN POINTSOUTCOMES

Hard to control projects & resources

Progress, staffing and cost lack transparency.

Team productivity
Projects & resources

Broken customer service

No customer portal or unified interaction history.

360°
Customer profile

Fragmented project finance

Budget, cost and revenue hard to track per project.

Clear project financials
Project cost

Outcomes are directional; the level of improvement depends on each company's processes, data quality and implementation scope.

INDUSTRY VALUE CHAIN

From signing the contract to the customer's support call.

Sell-to-Support
1Sell
COVERED BY
MarketingCRM
AGENT ON DUTYAmi Sales
2Plan project
COVERED BY
Projects
AGENT ON DUTYAmi Project
3Deliver
COVERED BY
ProjectsHRM
BUILT FOR THIS INDUSTRYAmi Utilization
4Bill
COVERED BY
Finance
AGENT ON DUTYAmi Receivables
5Support
COVERED BY
CRMEDM
AGENT ON DUTYAmi Care

Every stage has a module behind it, so the hours logged today are already today's project cost, with no consolidation cycle to wait for.

The agents are not bolted onto this chain: each stage has one standing on that stage's own module, running inside the caller's permissions — so no two stages are joined by a connector.

See every agent
FITTING MODULES

Service firms usually start with these modules.

Project & Portfolio – PM/PPM

WBS, Gantt, resources, budget, payment milestones.

Human Resources – HRM

Workforce, attendance, skills, allocation.

Finance & Accounting

Revenue, cost and profit per project.

CRM & customer portal

Leads, service, interaction history.

Collaboration & E-office

Drive, Chat, Meeting, Task.

BI & Analytics

Project performance, profitability, KPIs.

Marketing

Editorial lines, campaigns and lead sources per service.

A project delivered abroad recognises revenue, cost and worked time under the rules of where the project sits. See it by market

A DAY IN OPERATIONS

A day on a live project, seen from four desks.

The hours logged today are today's project cost — so all four people below read the same number, and nobody waits for a consolidation cycle.

Project manager

Goal

Keep schedule and budget in step while there is still time to act.

Modules
  • PM/PPM
  • Apus Office
  1. Open the project: work due this week, work already late and who is overloaded.
  2. Update progress per work package; the slip is pushed onto the acceptance milestone so the impact shows.
  3. Compare hours spent with hours estimated for each work package, right on the project board.
  4. Log a scope change: raise the request, send it for approval, state the effect on budget and on milestones.
  5. Close the acceptance file for the milestone just finished so the billing round can start.

Resource manager

Goal

Put the right people on the right project without burning the team out.

Modules
  • HRM
  • PM/PPM
  1. Open the allocation board: who is on which project, who frees up soon, who is carrying two at once.
  2. Take a staffing request from a new project and filter by skill and by free capacity.
  3. Adjust an allocation and see straight away what it does to the receiving project's people cost.
  4. Close the week's timesheets and clear the hour lines not yet attached to any project.
  5. Read the billable share of each team's total hours.

Project accountant

Goal

Know whether a project is making money while it is still running.

Modules
  • Finance
  • PM/PPM
  1. Open Finance → Cost accumulating by project: hours, bought-in cost and travel expenses.
  2. Match a charge against the project's budget line and send back whatever carries the wrong code.
  3. Issue the invoice for the accepted milestone, on the payment terms written into the contract.
  4. Track receivables by customer and by project, and chase what is falling due.
  5. Open the P&L of a running project and flag the ones eating into the margin.

Account manager

Goal

Hold one thread from signature to the customer's support call.

Modules
  • CRM
  • EDM
  1. Open the customer record: live contracts, related projects and the latest exchanges.
  2. Take a support request and prioritize it against the level committed in the contract.
  3. Turn a request that needs engineering into project work, without losing the thread in between.
  4. Send the handover file through the customer portal, with the version and the downloader recorded.
  5. Review the requests closed this month in preparation for the renewal round.

The steps describe the standard flow on exactly the modules above. Your contract types, the way you count hours and your acceptance milestones are agreed for your firm during the survey phase.

AGENTS ALREADY DO

Reconciling, chasing due dates, summarising and rolling up — the repetitive work running through the day above.

PEOPLE STILL DECIDE

Approving spend, settling on a plan, signing — anything that needs judgement still stops with a person.

Team productivity
PROVEN CAPABILITY

Transparent project and resource management makes teams noticeably more effective.

The same Apus platform runs for TASA Group, Edufit and Thanh Long Group — enterprise-grade, uptime target 99.99% (SaaS).
Book a consultation for Services
Trusted by
EdufitCTHApodioTASA GroupThanh Long GroupUNIS
HOW DELIVERY WORKS

A defined path, not an open-ended project.

  1. 01

    Survey & agree scope

    Map current processes, the systems in use, data owners and which modules to switch on.

  2. 02

    Standardise & configure

    Agree the standard processes, configure the system around them, fix roles and permissions.

  3. 03

    Migrate & run in parallel

    Load master data and opening balances from the templates, run in parallel, reconcile and fix gaps.

  4. 04

    Go-live & expand

    Run for real with an activation team, accept against a checklist, switch on further modules later.

Starting from a scope with clear boundaries is consistently faster and safer than switching everything on at once — expansion then happens on data that is already live.

Not the right fit at this stage if you need

  • To immediately replace a specialist system that is your system of record
  • Deep customisation outside the standard process before the system runs for real
  • Automated decisions replacing people at material control points
  • Multi-year historical data conversion before the source data is cleaned

Learn more

FAQ

What delivery teams ask first.

Does it manage projects and resources?+

Yes. PM handles WBS, Gantt, resources, budget and payment milestones.

Does it track project financials?+

Yes. Revenue, cost and profit computed per project.

Is there a customer portal?+

Yes. CRM with a customer portal and SLA-based service/ticket management.

Is there internal collaboration?+

Yes. Drive, Chat, Meeting, Task and e-office wired into operations.

How long does implementation take and what does it cost?+

Duration depends on module count, legal entities and process complexity; the Essentials industry template commits to go-live in 90-120 days. The cost has three lines, all stated up front: implementation (one-off), capacity-based usage (recurring, never per user) and data migration (billed separately).

What happens to the data we hold in Excel or an older system?+

Apus provides standard import templates for master data, opening stock and opening receivables so your team can load them — that part is in the package. If you want Apus to map fields, clean and load for you, or to convert multi-year history, that is the separately billed data-migration line.

See the platform run on your project portfolio.

Book a demo built around your contract types, the way you count billable hours and your acceptance milestones.

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